Sabre Hospitality renews Wyndham after accelerated migration

Sabre Hospitality, a division of Sabre Corporation, a leading technology provider powering the global travel industry, today announced a multi-year renewal with Wyndham Hotels & Resorts, following the hotel franchisor's successful adoption of SynXis Property Hub, Saber Hospitality property management system (PMS). With seamless integration with the SynXis central reservation system as a single source of truth, SynXis Property Hub increases operational efficiency by reducing the execution time of routine tasks and allows hoteliers to access their property from anywhere through the cloud native technology.

In a historic achievement showcasing the decade-long partnership between the two companies, Sabre and Wyndham teams successfully migrated more than 5,000 Wyndham hotels to SynXis Property Hub, including transitioning 550 in a single record month, nearly a year earlier than expected.

This early completion is complemented by migration efficiencies, which reduced expected downtime for the transition of Wyndham properties by 34%, ensuring successful management of daily operations. This milestone not only highlights an innovative leap, but also sets a new industry standard for large-scale technology migrations.

"Completing this migration nearly a year ahead of schedule is a testament to the power of innovation and collaboration," said Scott Strickland, Chief Commercial Officer (CCO) of Wyndham Hotels & Resorts. "Through our work with Sabre, thousands of Wyndham hotels now benefit from innovative efficiencies, further improving their ability to serve guests and deliver great experiences day after day."

Strickland highlighted some of the immediate benefits of this migration for Wyndham properties and their daily operations. "For example, service desk interactions have decreased by 50% compared to the legacy system after just 30 days of adoption. Additionally, by equipping our housekeeping with mobile solutions, we have increased the availability of clean rooms for guests by up to 15%. We have also optimized the reservation delivery and modification process by integrating a single inventory source that combines channel reservations and property management systems. This not only improves guest experiences. but also reduces IT support burdens," he explained.

The extraordinary success of the project was made possible by several strategic initiatives and deep collaboration between Sabre and Wyndham. Key initiatives included a major system infrastructure upgrade that expanded daily migration capacity from 15 to 35 properties. Additionally, the introduction of a new process for discrepancy reporting eliminated the need for preliminary drills, speeding up the process and reducing potential downtime.

"This project was much more than a technical migration; it was about transforming the operational backbone of thousands of hotel properties to better meet the needs of today's hospitality market," said Gene Guhne, senior vice president and global general manager, Enterprise Sales, Sabre. Hospitality. "The scale of what we have achieved, both in terms of numbers and speed of implementation, sets a new benchmark for the industry."