Kiu System Solutions launches AI solution for airline e-commerce and customer service

Airlines are adopting artificial intelligence (AI) at a rapid pace to optimize their operations and generate greater revenue. Initially, AI capabilities have allowed us to optimize fleet management, improve route planning, predict passenger demand and optimize personnel assignment. Now, this technology inaugurates the new evolution of e-commerce and customer service with the most recent development of Kiu System Solutions, a global technology and next-generation systems company for airlines of all business models, presented at the Aviation Festival event. Americas.

Kiu's artificial intelligence solution marks a milestone in the industry by introducing a virtual assistant that not only digitizes and makes the online sales process smarter while reducing call center waits; It also transforms and streamlines customer service for airlines through chat channels that are everyday and user-friendly for millions of travelers.

With Kiut AI Concierge, airlines can now offer a simplified and multilingual 24x7 ticket purchasing experience and support. With the same immediacy, fluidity and interaction through text and voice chats as conversations between people. Kiu's digital assistant for airlines adapts to the characteristics of each airline in terms of style, genre and tone of conversation. As a white label solution, each airline defines its “avatar” so that it is consistent with its brand, communications and even the livery of its aircraft. In addition, its ability to interpret more than 75 languages ​​guarantees accessibility for millions of potential customers in international markets and diverse cultures, covering its own flight network and with partner airlines.

Alberto Desimone, CEO of Kiu System Solutions, comments: “We are excited about this opportunity to present Kiut AI to the global airline community gathered at Aviation Festival Americas. It is a Kiu development that creates an innovative marketing channel that is much more efficient in operational terms, and closer to each client to offer customized flights and services. This technology also contributes to raising the standard of service for airlines that are committed to digital transformation, as it will keep them competitive in our industry.”

Kiut AI Concierge main functionalities through chat platforms:

Simplified ticket purchasing: The digital assistant allows airline customers to easily and quickly search, compare and purchase tickets through a natural conversation.

Management of additional services (ancillaries): Customers can personalize their travel experience by requesting other services such as seat selection, special meals or additional luggage from the digital assistant, all managed interactively.

Comprehensive after-sales support: From flight changes to refund requests, the assistant resolves after-sales queries efficiently, providing a frictionless experience.

Check-in from chat: Users can check-in for their flights directly through the assistant, avoiding long lines and simplifying the travel process.

Answers to frequently asked questions: whether before or after purchasing an air ticket, the assistant provides quick and precise answers to the most common questions, improving customer satisfaction and reducing the burden on resources and work on call center teams.

With this new Kiu development in artificial intelligence, the future of airlines is smarter, more efficient and more customer-centric than ever.

Source: KIU.