Arajet partners with Immfly to transform onboard retail services and passenger experience across the Americas

According to Aras Yildiz, CEO of Immfly Retail, the essence of the collaboration is to improve the customer experience when purchasing their onboard services. “At Immfly, we are delighted to partner with Arajet to improve their onboard services, our integrated sales system with Worldpay for secure payments will streamline sales and inventory management, increasing passenger satisfaction and operational efficiency. We look forward to supporting Arajet’s growth and setting new standards in the ultra-low cost airline market,” Yildiz explained.

Cutting-edge technology for Arajet
Arajet will integrate Immfly’s full suite of digital solutions, improving operational efficiency and passenger engagement across its fleet. Key components of this collaboration include:

Crew App and All-in-One Solution: Immfly’s versatile Crew App offers an intuitive interface and works seamlessly on both Android and iOS devices, including specialized hardware such as the Pax 920 terminals. This hardware-agnostic approach ensures flexibility and efficiency in onboard operations.

Strong back-office integration: Immfly’s back-office solution, hosted on Microsoft Azure web servers, provides Arajet with a centralized platform for business and operational management. From sales and promotions to warehouse logistics and financial reporting, the system supports Arajet’s daily operations with ease.

Enhanced Payment Solutions: To address payment challenges, Immfly has partnered with Worldpay, a market-leading payment processor renowned for its reliability and security. This collaboration ensures secure payment transactions, meeting the diverse needs of Arajet passengers.

Agility and rapid deployment
As a testament to Immfly’s operational agility and commitment to quality, the implementation of these solutions was carried out in less than six weeks. This rapid deployment underlines Immfly’s ability to deliver robust solutions promptly without compromising on excellence.

Scalable growth and future prospects
Initially, it is being used on the 10 aircraft that Arajet currently operates, while Immfly’s solutions will grow with the airline’s fleet to reach 30 aircraft. This scalability demonstrates that Immfly is ready to support Arajet’s growth ambitions and improve onboard services for a broader customer base.

The young, ambitious and growing airline, recognized as the Best New Airline in the World by CAPA Awards 2023, is committed to democratizing the skies and providing its passengers with the best onboard experience at the best price on the market; for Arajet this is the main reason for the alliance to be able to offer its customers a varied list of payment options when purchasing onboard services.

Arajet's Executive Director of Information Technology and Projects, Camilo Convers, says that this strategic alliance significantly improves the onboard experience of our passengers, we are committed to offering greater comfort and flexibility.

“Our partnership with Immfly allows us to integrate a wider range of payment options, including Visa, Mastercard, Apple Pay, Google Pay, and more. This collaboration represents a key step in our ongoing effort to deliver cutting-edge technologies and innovation that translate into exceptional customer service and seamless travel,” said Convers.

Source: ARAJET.